Please see below for answers to some of the most common inquiries received from our customers, as well as helpful information regarding consumers' rights and resources. If you do not see the answers to your questions today, please feel free to visit the RTR Virtual Assistant by clicking the "Chat Live Now" button in the lower right-hand corner of your screen, or by reaching out to us via our Contact Us page.
RTR Financial Services, Inc., (named for our founder, Robert T. Reilly) is a debt collection and financial services firm that has been in business for over 25 years, assisting consumers in reviewing and resolving their outstanding debts in a respectful, efficient, and satisfactory manner. Our Clients are creditors such as Hospitals, Emergency Medical Services, Physician’s Offices, Municipalities, and other Healthcare and government entities. We are deeply committed to finding a resolution that works for our customers and our clients alike.
RTR Financial Services, Inc. is a BBB accredited business since 2016 and specializes in assisting consumers in reviewing and resolving their outstanding debts in an efficient and satisfactory manner. We collect owed amounts on behalf of various creditors such as Hospitals, Emergency Medical Services, Physician’s Offices, Municipalities, and other Healthcare and government entities. We partner with some of the largest Healthcare organizations in the world to ensure the provision of affordable, high-quality care to the communities those organizations serve.
RTR Financial Services, Inc. is a debt collector. We collect owed amounts on behalf of various creditors such as Hospitals, Emergency Medical Services, Physician’s Offices, Municipalities, and other Healthcare and government entities.
When a Creditor (such as a Hospital or Municipality) places an account with RTR Financial Services, Inc. for collections, we receive a secure file containing detailed information about the debt which is owed, including the name and contact information for the Responsible Party as obtained by the Creditor. We will typically reach out both by mail and by phone over the course of the account’s lifecycle with us in order to ensure that the Responsible Party receives complete and accurate information regarding both their rights as a consumer, and information about the debt itself, in a timely manner. RTR Financial Services, Inc. does not sell or rent this information, nor do we share or make accessible this information to any parties not directly involved in our collection efforts.
RTR understands that you may need more information in order to decide how you want to move forward regarding a specific account. To obtain further details about any account in your name which has been placed with RTR Financial Services, Inc. for collections, we recommend one of the following options:
- For fastest service, you can obtain all the basic details of your account by utilizing our Virtual Chat Assistant; from any page on our website, just click on the blue "conversation bubble" icon in the lower right-hand corner of your screen. Enter the Reference Code (listed on any piece of collection mail you may have received from us) and provide the name listed on the account to view information.
- If you prefer, you can send us a message by visiting our Contact Us page or by going directly to https://www.rtrfs.com/contact
- If you prefer to contact us by telephone, you can reach our Customer Service Team by calling the phone number listed on any piece of mail you received from us or by calling toll-free at (855) 399-4787
Payment may be made by mail with a check payable to “RTR Financial Services, Inc.” or by visiting us online at www.rtrfs.com/pay or by clicking the “PAY YOUR BILL” button in the top right-hand corner of the page.
Although our online payment platform may default to displaying the full current balance at the checkout page, you can easily edit the amount you wish to pay by changing the dollar amount in that field. If you encounter any difficulties in entering your payment information or completing your desired transaction, please feel free to reach out to us by phone and a Customer Service Agent will be more than happy to assist you.
No. There is no fee for paying by Credit Card either via the RTR Financial Services, Inc. website or by phone by speaking to one of our Customer Service Agents.
You may, of course, resolve your bill in the way with which you are most comfortable. Once an account is placed with RTR Financial Services, Inc. for collections, any payment made to the Creditor for that account is reported by the Creditor (our Client) to RTR Financial Services, Inc. Sending payment directly to the creditor can result in a delay in us receiving and processing that information. When you make a payment directly to RTR Financial Services, Inc., that payment will be recorded immediately. You also get to take full advantage of the personal service and customization options we offer each customer. RTR Financial Services, Inc. is a BBB accredited business with over 25 years of experience in helping consumers navigate their financial responsibilities and specializes in assisting consumers in reviewing and resolving their outstanding debts in an efficient, respectful, and satisfactory manner. We are committed to finding a resolution that works for you.
For more information on credit Counseling resources which may be available in your state or online, visit the CFPB’s website by clicking here or by visiting https://www.consumerfinance.gov/ask-cfpb/what-is-credit-counseling-en-1451/
You may file a Dispute by clicking HERE (or by going to https://www.rtrfs.com/contact) and choosing “Dispute a Debt” from the Subject line drop-down. You may also go directly to https://www.rtrfs.com/dispute
The frequency with which RTR Financial Services, Inc. reports collected payments to the Creditor/Client, or the length of time that a payment may take to “post” in the Creditor/Client’s system varies depending on the Creditor. Most payments will be reported to the Creditor within no more than 30 days. If you have a question regarding a particular payment’s posting timeframe, please reach out to our Customer Service Department by phone or email and we will be happy to assist you.
We do offer Installment Payment Plans for the vast majority of accounts which we handle. Details such as minimum monthly payment amount and/or term length available will depend on the type of account, including the Creditor to whom the debt is owed. To learn more about the options available for your account, you can reach one of our Customer Service Specialists (We are available to assist you Monday-Thursday from 9am to 8pm, Fridays from 9am to 5pm, and Saturdays from 9am to 1pm Eastern Time,) or send us a message via our Contact Us page, and select “Payment Inquiry” from the Subject Line drop-down.
We do offer Settlements for many of the accounts which we handle. Offer details will depend on the type of account, including the Creditor to whom the debt is owed. To learn more about the options available for your account, you can reach one of our Customer Service Specialists (We are available to assist you Monday-Thursday from 9am to 8pm, Fridays from 9am to 5pm, and Saturdays from 9am to 1pm Eastern Time,) or send us a message via our Contact Us page, and select “Payment Inquiry” from the Subject Line drop-down.
At this time, we do not offer an autopay (or auto-withdrawal) option for payment. This is because we do not store any Credit Card or banking information which is provided during the payment or online “checkout” process. This policy ensures the security of our customers’ personal and financial information. For our customers’ convenience, RTR Financial Services, Inc. does offer monthly Payment Reminders by phone, email, or postal mail, according to our customers’ preferences.
At this time, we have not yet extended our Account notifications options to include SMS/Text Messaging. This option is definitely on the horizon for us, and we look forward to expanding the services available to our customers very soon!
You can send us a message by visiting our Contact Us page or by going directly to https://www.rtrfs.com/contact
You can reach our Customer Service Team by calling the phone number listed on any piece of mail you received from us or by calling toll-free at (855) 399-4787.
Our Customer Service agents are available to assist you Monday-Thursday from 9am to 8pm, Fridays from 9am to 5pm, and Saturdays from 9am to 1pm Eastern Time.
Every incoming call to our Customer Service dept. is answered by an agent trained to specialize in assisting you with resolving your outstanding debt in an efficient, respectful, and satisfactory manner. If you are calling to follow up on a previously discussed matter, and can provide the name and/or extension of the Customer Service Agent with whom you previously spoke, please inform the agent who answers your call and they will do their best to route you to the same individual, should they be available at the time of your call.
Yes. Our Fax number is (718) 668-1937. Please ensure to include your name and any account or reference number on any information you send to us so that we may process your communication in a timely manner.
Telecommunications Relay Service (TRS) allows persons with hearing or speech disabilities to place and receive telephone calls. TRS providers must ensure user confidentiality, and you can dial 711 to connect to certain forms of TRS anywhere in the United States. TRS is available in all 50 states, the District of Columbia, Puerto Rico, and the U.S. territories for local and/or long-distance calls. 711 access is not available for CTS, IP CTS, VRS, or IP Relay. There are several forms of TRS, depending on the particular needs of the user and the equipment available. For more information on available services, you can visit the FCC's (Federal Communications Commission) website at https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs or https://www.fcc.gov/consumers/guides/711-telecommunications-relay-service