Our Team

Robert T. Reilly has been in the collections industry for over 40 years.From 1977 to 1996, he was the Office Administrator for Margolin & Meltzer, a law firm specializing in healthcare collections. In 1996, Reilly joined EE&C Financial Services, Inc. as Vice-President of Operations where his responsibilities included overseeing all collection operations.

Backed by his expertise in healthcare accounts receivable management, Mr. Reilly founded RTR Financial Services, Inc. in 1998.With a reputation for getting results through effective recovery programs and a staff of industry experts, RTR now provides collection services to some of the largest hospitals and organizations in the New York metropolitan area.These institutions continue to realize healthier financial futures through the use of RTR's proprietary revenue management solutions, with Mr. Reilly overseeing every aspect of development.

Mr. Reilly continues to lead RTR's expansion from healthcare collections to broader markets. In 2012, his efforts culminated in signing the Traffic and ParkingViolations Agency for Nassau County, Long Island (one of the top 12 wealthiest counties in the nation).

Robert J. Reilly received his Bachelor of Arts degree from St. Francis University in Political Science and is backed by over a decade of experience with institutional collections. Mr. Reilly manages the day-to-day operations of the company while operating as the key liaison between RTRand its clients during transition phases.Ensuring continual support and open communication with clients, such as working with an IT department to ensure successful data transfers, is a large part of his role. Mr. Reilly has played a leadership role in creating RTR's staff training programs and recently worked in detail with the new hospital billing system that has come into the NY tri-state area, Epic. Determined to train his staff on the system at an expert level, Mr. Reilly traveled to Wisconsin to meet the makers of Epic where he gained a first hand understanding of the very program that is used daily by RTR's clients and staff.

Sara Lee Martinez brings 18 years of experience running information technology systems in the accounts receivable management industry to her role asDirector of InformationTechnology. Proficient in Word,Excel,VisualBasic,Unix/Linux and RTR's Zortec system, she is responsible for the day-to-day operation of the company’s IT department and is a key asset in interfacing with clients. Ms. Martinez previously worked for Eltman, Eltman & Cooper, P.C.,asAssistant Director of Information Technology from 1998-2003.

William A. Hecht received his Bachelor of Arts degree, cum laude, from the University of Ohio and went on to receive aJurisDoctor degree from the University of Toledo College of Law in 1982. Hecht joined Eltman, Eltman & Cooper, P.C.in 1984and became a managing attorney within two years. He was a partner in the firm from 1990 to 2002. He then started his own practice,William A. Hecht, P.C.,specializing in consumer and insurance collections for healthcare providers. Mr. Hecht was admitted to the NewYork State Bar in 1983, the New Jersey State Bar in 1985, and the Pennsylvania State Bar in 1990. Hecht is also admitted to the U.S.District Court,Southern and Eastern Districts of New York, and the District of New Jersey. He is a member of the New York StateBarAssociation, the American Collectors Association MembersAttorney Program, and the NewYork Chapter of Healthcare Financial Management Association.

Monique received her Bachelor of Professional Studies from New York Institute of Technology and is a member of HFMA – Hudson Valley, New York Chapter . Monique Ortiz joined RTR in 2016. She has more than 20 years of healthcare leadership experience in Hospital Revenue Cycle including central scheduling, patient access, patient financial services and health information management, as well as physician practice management and vendor relations. 

Mr. Pulver brings over three decades of healthcare collections experience to his role asDirector of Third Party In-Patient Insurance and Appeals. He heads the in-patient insurance claims staff and the insurance appeals department, where he manages administrative and utilization appeals processing while working closely with RTR's retained physicians. An industry veteran, Mr.Pulver's collection career began in 1980 as Credit Manager for Putnam Hospital, which was followed by the role of Insurance Department Manager at Century Credit Services until 1989. From 1989 to 2002, he served asManager of the Insurance Department at EE&C Financial Services, Inc. before joining RTR. 

Louis received his Bachelor of Science degree from St. Francis College, New York in Business Management. Louis Kass joined RTR in 2004. He currently has over 15 years’ experience with RTR starting from the clerical division then to the Healthcare Insurance division and now in Client Services as the Vice President. In his role at RTR, he is responsible for ensuring client satisfaction. His responsibilities include: 

  • Managing a team of client service representatives to ensure that client requests and inquiries are handled effectively and in a timely manner 
  • Overseeing customizations and client-specific configurations
  • Running monthly client meetings and addressing issues, concerns, and inquiries Louis is Epic Certified, and trained at the Epic facility in Madison, Wisconsin. He currently has over 15 years’ experience with RTR starting from the clerical division then to the Healthcare Insurance division and now in Client Services as the Vice President.